Don’t get me wrong…I do it too! As tempting as it is to launch off the cusp of the idea and hit the ground running when the first client shows interest, take a second before you get caught up in the overwhelming to-do list, and have your systems work for you.
My personal favorite is ClickUp, obviously!
Within ClickUp, there are so many incredible features, like templates, lists, and automation, that make setting up a new client or new launch easier. You can hold everything in one place and customize it as you see fit!
Seamless systems make onboarding more impactful & a robust client experience less daunting.
& take it from me, you resident ClickUp Queen, using ClickUp and templating your workflow can CHANGE THE GAME for you.
BUT not just USING ClickUp– OPTIMIZING IT
(Tip: You can turn these simple tasks into a templated list to use in your “New Clients” folder for when you bring in someone new)
Use the messaging in your Project Management Tool/Dashboard/Communication App/Chat View and reach out to let them know what to expect next.
This is the time to connect with them through the channel you prefer communications to be exchanged moving forward.
Outline when and where you will be available for questions, feedback, and connection
Set up a quick step-by-step tutorial video, or hop on a call and walk through how your dashboard or systems work. Don’t leave them hanging trying to learn an entirely new system on their own. You don’t want them resenting the system you need them to love.
–Dashboards can become your best friends if you will let them–
Onboarding is not the place for your clients to expect the unexpected.
They continuously have to put out fires in other areas of their life & biz, and the last thing they need from their experience is a confusing onboarding process that leaves them wondering, “what’s next?!” or “Where do I go from here?!”
If you want to see exponential growth by way of streamlined & robust systems in processes beyond just your client’s experience,
The Optimize to Amplify Mastermind brings together experts, like YOU, in their respective industries to learn, share, & grow their business operations together using ClickUp.
Doors close this Friday, and I could not be MORE READY to get started!