Marketing operations

Systems + tech

Business operations

Team operations

Client operations


I help service-based professionals and creative agencies build scalable backend operations that support growth and sustainability in business using ClickUp as the operational base.

Hi, I'm Jena

Does team retention in your online business feel like a never-ending cycle?

You hire someone who is a PERFECT fit for your team! You love working with them, and you finally have your systems flowing and operating sustainably. Then about the time you start to direct your focus on other things, your team member reaches out to let you know that they will no longer be offering the services they provide you…like what?

So you thank them for everything they have done and then go right back to the search.

You find someone, onboard them, get the flow of management going again, and start crossing your fingers that this is it for a while.

We know as biz owners that this is a perfectly normal part of the job, but as someone who is an expert in operations, I see the systems, and I see the cycles, and I challenge you to do them smarter and more sustainably! 

With the right operations, you can seriously increase your retention, keep your dream team members on board, and give yourself a chance to do the things you love when it comes to serving your clients.

Four Ways to Retain Team Members You Love

Don’t rush the hiring process

I know, I know! You are sooo excited to outsource. It’s seriously such an amazing feeling to take the things that suck your time and keep you distracted, BUT not taking the hiring process seriously can end up adding more to your list than it removes.

Not sure where to start?

Check out this short video breaking down six things your need to establish before outsourcing:

“If you’re desperate and feel that you have to take the first candidate you see, you’re unlikely to get the best candidate. Instead, give yourself time to create a hiring plan. This will help you proceed methodically, giving yourself the chance to really get to know people, and attract the type of candidates who appreciate order and organization.”

Evyatar Sagie

Share your wins & recognize their contribution.

One of the best ways to keep your team members invested in the work is to share with them the wins that their work contributes to.

Have a place in your systems for celebrating, sharing, and recognizing work! It can be as simple as a message thread or as big a deal as a project space.

Listen to their ideas & give solid feedback.

You hired them for a reason. It’s because they are good at what they do that you want them to stick around. Make sure you are taking the time to nurture their ideas and when the ideas don’t fit, give feedback on how they can improve them.

This builds trust and confidence in your work together.

Don’t waste their time.

Just like you don’t want to sit in an hour and a half long meeting covering the agenda for an entire company, they don’t want to read a two-page long email covering every detail of your business. 

 Break down your communication into simple, effective, and sustainable points.

Let’s get your systems to work FOR you!

ClickUp Buildout Sprints are highly customized project management tool (ClickUp) build-outs.

These builds are individually customized to fit the specific needs of the business and the entire team. A cookie-cutter approach to your unique backend operations doesn’t cut it.

Your team, your clients, and you require a high-level, intricate way to manage the business’s many moving pieces. After a ClickUp Buildout Sprints, your operational systems will run like a well-oiled machine, effortlessly & seamlessly keeping your company, team, and clients on track.

How To Retain Team Members In Your Online Business


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