Lessons about all things ClickUp and building & scaling your business operations sustainably.

welcome to my blog

Marketing operations

Systems + tech

Business operations

Team operations

Client operations

Categories:

I help service-based professionals and creative agencies build scalable backend operations that support growth and sustainability in business using ClickUp as the operational base.

Hi, I'm Jena

read post

Managing your projects can feel a lot like relationships. When you start a relationship what are some of the first things going through your head: What are we?  Is this serious? Is this a short-term or long-term type of relationship? How much energy and effort do I want to put into this? This same thought […]

how to onboard team members
read post

Why using communicating with your team is crucial Communicating with your team creates efficiency, trust, and authority with the purpose of being able to deliver on your vision and promises to your clients. To do this your team must: Know when you are available for feedback Understand the tasks at hand Have a clear understanding […]

Jena Paulo sitting at computer
read post

The technical definition for client offboarding is, “the process that leads to the formal separation between a service provider and a client through the completion or termination of service or contract.” Brian Anderson The informal way of approaching it is all about leaving your client better than they started, with questions answered, and a memorable […]

What is offboarding?!
read post

Why do you need project management when working with clients? Operating without a solid understanding of the why, how, who, and when of any project can lead to serious misalignment regarding client goals and results. You most definitely don’t want to get to the end of a project just for your client to turn around […]

Five Dos and Donts of Project Management

Join over 2.6K+ others in the ClickUp for Entrepreneurs, Agencies, Marketers, & CEOs
FREE Facebook group to discuss, share, and learn about ClickUp solutions across
industries and user levels

Tips, Feedback, and Support Across Industries

Join the ClickUp Community

JOIN NOW